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After
Market Service |
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Tenet
of Weiya service: |
The
needs of the clients are the direction of our effort;
satisfaction of the clients is our final object. |
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The
spirit of Weiya’s service: |
To
establish the credit standing in every client’s heart,
be always grateful to every client who give us opportunities,
never give up our effort and responsibility until client
say good in the heart. |
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The
service content: |
1
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Satisfaction
of the clients is one of our main principles.
When we get the order, we will improve our design
of products continuously according to the demand
of clients, which will never cease before getting
the recognizance from the clients. After get the
conformation of the clients, we will provide the
samples, if troubles still exist, we will find
out the causes, and get rid of the troubles. We
will never give up our efforts until we get the
clients’satisfaction.
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2
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According
to the contracts, if the products we have provided
don’t meet the demands, and the clients aren’t
satisfied with the quality of the products, we
can change our products, taking all the expenses
resulting from this. We take 100% responsibility
of all our sale achievements.. We repay our clients
with reliable quality and high-quality service.
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3
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According
to the criterion of ISO9001, now we have rigorous
control of the many aspects such as: the disposal
of the product’s check and accept, the product
malfunction, the feedback of the information.
All to ensure the products will be in good use
in the using spot. And to minimize the troubles
for the clients after they accept our goods. As
to the detailed, you can refer to the Q/C service.
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4
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We
have trained a teem of technicians leaded by several
engineers, and set up an independent department,
special for dealing with the technique problems
of the after market service. The engineers and
technicians are all with fruitful experience and
knowledge of mechanical parts such as bearings,
transmission parts, automobile parts, and so on.
They can provide the technology consulting and
instruction: when the clients encounter problems
or doubts in every taches, such as package, transport,
installment, use, maintain, just contact them,
they will at your service around 24 clocks. If
it is necessary, they will be sent to the client
to solve the problems on the spots. Through the
service, they collect the information of the products
widely, improve the structure of the products
and raise the quality continuously, exploit the
market deeply. All these only to ensure our good
service, clients’ satisfaction, and our international
credit.
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5
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As
an important portion of the after market service.
We will establish good intercourse relation with
the clients. We will send our business operator
to the client periodically to get the product
feedback, to inquire the extent of satisfaction,
and to bring our best regards or presents to our
respectful clients. The business operator also
will take the latest information of our new products
to our clients. We will take initiative to promote
the communication with out clients, to promote
the reciprocal development between double parts.
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Remarks:
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We
are not responsible to the follows facts:
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1
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malfunctions
result from wrongly use, adjusting, maintaining,
inspection, reinforcing; |
2
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damage
result from carelessly transport, load and unload; |
3
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use
the product out of the rated scope, speed, load; |
4
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malfunction
and damage due to private alteration, adjust, disassemble, |
5
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without
the documents to prove the goods are from us; |
6
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reasonable
wear damage |
7
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damage
from the force majaure; |
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Charge: |
we charge for the service
that is out of our responsibility. |
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